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Selected work 2024 — 2026

Real systems.
Real numbers.

A handful of the systems we've shipped. Names anonymized where NDAs require it; metrics are real. Pick one to read in full.

Filter 7 case studies
67%
Fintech · Compliance ↗

A JSE-listed broker cut KYC review time by 67%.

67% faster review
R1.4M saved/yr
22 hrs/week reclaimed
SaaS · Customer Ops ↗

A SaaS CRM auto-resolves 41% of L1 support tickets.

41% auto-resolved
3.2x faster L2
4 wks to ship
Media · Lead-gen ↗

An affiliate platform cut lead-to-quote time from 18hrs to 12 minutes.

90x faster
2.4x conversion
$340k ARR added
~ ask agent → querying KB... → 3 sources matched ⏵ answer (94% conf) Yes — section 4.2, see &link
Internal ops · RAG ↗

A media editorial team gets policy answers in 4 seconds.

4s avg response
900+ docs indexed
0 hallucinations*
FICA ✓ POPIA ✓ PEP ✓ SoF ⚠
Fintech · Onboarding ↗

A neobank shipped automated SoF screening before its banking partner did.

5x throughput
99.4% precision
6 wks end-to-end
Onboarding pipeline Detect Provision Activate → avg 90s end-to-end
SaaS · Onboarding ↗

B2B SaaS cut new-customer activation from 3 days to 90 seconds.

90s activation
+34% trial→paid
0 ops required
Daily brief Auto-published 06:00
Media · Editorial ↗

A daily newsletter published itself for 9 months without a missed send.

270 sends/270
4.2hr saved/day
+18% open rate
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