What's the difference between Lean and Premium?
Lean is productised — we deliver against a tight scope using platforms and patterns we've shipped before. Premium is fully custom — architecture, integrations, security, QA, SLAs, the whole thing. Lean is faster and cheaper because we've solved the problem before. Premium is slower and more expensive because nobody has.
Why not hourly billing?
Hourly billing aligns nobody. It punishes us for being fast and punishes you for changing your mind. Fixed scope, fixed price, fixed deadline — that's the only way both sides care about the same outcome.
How do I know which tier I need?
We tell you on the scoping call. If you're an SME with a defined problem and a budget under R150k, Lean is almost certainly the right starting point. If you're enterprise with security, audit, and integration requirements, Premium is mandatory — Lean tier can't satisfy those constraints.
What if I just want consulting advice, not a build?
Yes, we do that. Our Discovery sprint is that — a paid engagement where the output can absolutely be "don't build it, here's why." About one in five sprints ends that way. We think that's healthy.
Do you work with startups?
Yes — Lean tier was designed for them. We're a fit if you have real revenue (or real funding), a specific workflow problem, and a budget that matches the project scope. We're not a fit for pre-product or equity-only work — we've tried both and it doesn't work for anyone.
Do you work outside South Africa?
Yes — about half our work is overseas. Joburg-based, working remote in UTC±5. Most clients are in EU, UK, and US ET. If you're east of Singapore the timezone math gets annoying; we'll be upfront about cadence.
Can we own the code?
Yes. All code is yours from day one. No "platform fees." The project repo is in your org. You can fire us next week and the system keeps running.
Are ad spend and media budgets included in your fees?
No. Management fees are separate from ad spend / media. We always present these as two line items so the true cost of a campaign is visible. Conflating them misleads clients on the real economics.
What happens if the project goes over scope?
If it's our miss, we eat it. If new scope appears, we surface it the same day, scope it in writing, and you decide whether to add it. We've gone over our own estimate three times in three years — and ate the cost each time. We'd rather lose margin than lose trust.